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This version in effect since March 1, 2010.
At The Cottage Aquarium Company we want to protect your personal information. Whether you are shopping with us online or over the phone we want to make every customer experience safe and secure. So we have developed this Privacy Policy to tell you how we collect and use personal information.
Officially we are The Cottage Aquarium Company Ltd, a private company registered in Ontario, Canada. This policy applies to all contact you may have with us whether by phone, by email, in person or through our website www.cottageaquarium.com.
We collect two types of information: personal information and non-personal information.
We may use your personal information in the following circumstances:
This information will include your name, your credit card number, your credit card billing address, your physical address for delivery and other information needed to process an order from you.
We use this information to take your order, process your payment, arrange delivery of the product to you and to process a refund should you ask for one in accordance with our refunds policy.
This information is used only for these purposes, is held only as long as needed to complete the process and is only passed to our service providers where needed to allow them to do part of this for us e.g. the payment and credit card processing organisation, your credit card company, the delivery company and similar.
We want you to tell us how you get on using your Cottage Aquarium and what you have done with it. So we ask for your name and email address when you register with us online and when you purchase a Cottage Aquarium or other product from us.
We use this to contact you directly about your Cottage Aquarium no more often than 4 times a year, unless you contact us first. You have the option at any time you receive an email from us to unregister your email address.
We will not give your information to anybody else unless we need to in order to carry out something that you want us to do like selling and delivering our product to you.
Your consent is implied when you provide us personal information for the uses that we have documented in this privacy policy.
Each e-mail we send you will tell you how to decline further e-mails from us.
Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.
This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.
Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. We have no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
In particular if you are in contact with us through Facebook or other similar social networking sites then your personal information and the way that we interact is governed by that site's privacy policy and not by ours.
The Cottage Aquarium Company may disclose your information as permitted or required to by law; for example:
- to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
- where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
- to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
- to comply with court rules regarding the production of records and information; and
- to our legal counsel.
The security of your personal information is a high priority for us. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
You can contact us at any time to review any of the information that we have retained, how we have used it, and to whom we have disclosed it by emailing us at info@cottageaquarium.com.
You can also let us know that you do not wish to receive any further communication from us.
We keep your information only as long as we need it for what you have asked us to do for you and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.
You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request.
The Cottage Aquarium Company is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy policies please contact us at the below:
The Cottage Aquarium Company Ltd
Attention: Privacy Manager
65 Quinpool Cr.
Ottawa, Ontario K2H 6H9
CANADA
1-877-374-3993
info@cottageaquarium.com
We will respond to your request or investigate your concern as quickly as we can.
To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made. |
